Welcome to SacredSpace.ai ("we," "our," or "us"). Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our mobile application, website, and related services (collectively, the "Service").
By using SacredSpace.ai, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect different types of information to enhance your experience and improve our Service. This includes:
1.1. Information You Provide Directly
- Account Information: When you sign up, we collect personal details such as your name, email address, phone number, and password.
- User Content: Any reflections, journal entries, meditation preferences, or other content you voluntarily submit.
- Payment Information: If you purchase premium features, we collect billing details, though payments are securely processed by third-party providers (e.g., Stripe, PayPal).
- Customer Support: Information you provide when you contact us for assistance.
1.2. Information Collected Automatically
- Usage Data: We collect data on how you interact with our app, including session duration, features accessed, and time spent on specific content.
- Device Information: This includes IP address, browser type, device type, operating system, and app version.
- Location Data: If you enable location services, we may collect your approximate location to provide personalized recommendations.
- Cookies & Tracking Technologies: We use cookies, pixels, and analytics tools (Google Analytics, Firebase) to enhance user experience and track engagement.
1.3. Information from Third Parties
- Social Media & Integrations: If you link third-party accounts (e.g., Google, Apple, Facebook), we may collect profile data from those services.
- Business Partners & Analytics Providers: We receive aggregated data that helps us understand trends and user behavior.
2. How We Use Your Information
We use your information to:
- Provide & Improve the Service: Enhance app features, personalize content, and optimize meditation experiences.
- Facilitate Transactions: Process payments for premium features securely.
- Communicate with You: Send service updates, newsletters, and promotional content (with opt-out options).
- Analyze Trends & Improve User Experience: Use analytics to refine meditation recommendations and engagement strategies.
- Ensure Security & Prevent Fraud: Monitor suspicious activities and enforce our Terms & Conditions.
- Comply with Legal Obligations: Meet regulatory requirements and respond to legal requests.
3. Sharing of Your Information
We do not sell your personal data. However, we may share information in the following circumstances:
- With Service Providers: We share data with trusted vendors that assist with payment processing, analytics, hosting, and customer support.
- With Business Partners: If you choose to integrate third-party services, we share relevant data to facilitate that connection.
- With Legal Authorities: We may disclose information if required by law, legal processes, or to protect rights and safety.
- With Your Consent: If you request data sharing with another platform, we will do so with explicit permission.
4. Your Choices & Data Rights
Depending on your location, you may have the following rights regarding your data:
- Access & Correction: Review or update your personal data in your account settings.
- Deletion: Request deletion of your account and associated data.
- Opt-Out of Marketing: Unsubscribe from promotional emails at any time.
- Cookies & Tracking Control: Adjust browser settings to limit tracking technologies.
- Withdraw Consent: If processing is based on consent, you may withdraw it at any time.
To exercise these rights, please contact support@sacredspace.ai.
5. Data Security
We implement security measures to protect your data, including:
- Encryption of sensitive information (e.g., payment data).
- Secure authentication and access controls.
- Regular security audits to identify vulnerabilities.
Despite these precautions, no system is 100% secure. You should also take steps to safeguard your information, such as using strong passwords.
6. Data Retention
We retain personal data only as long as necessary for legitimate business purposes, including:
- Maintaining active user accounts.
- Complying with legal obligations.
- Resolving disputes and enforcing agreements.
Upon request, we will delete your data unless retention is required by law.
7. Children's Privacy
SacredSpace.ai is not intended for children under 13. We do not knowingly collect data from minors. If we learn that a child under 13 has provided personal information, we will delete it immediately.
8. International Data Transfers
If you access our Service from outside the UAE, your data may be transferred to servers in other countries with different privacy laws. By using SacredSpace.ai, you consent to this transfer.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Significant changes will be communicated via:
- An email notification.
- An in-app message.
- An updated "Effective Date" on this page.
We encourage users to review this policy regularly.
If you have any questions about this Privacy Policy, please contact us at support@sacredspace.ai